Privacy policy.

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.

FYI Heatherdown Lodge is legally named ‘Heatherdown Cottage’ (EX340PF).

We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

1. Who is responsible for managing my information?

Mrs EJ Schuster Bruce, 24 Spencer Road Rd, Poole BH13 7EU.

2. What information do we collect?

If you are booking holiday accommodation, we only collect information about you if you choose to make a booking. This will include your name, contact details and information about your booking.

We also collect website usage information and do this using “cookies”.

3. How do we use your information?

The information you provide may be used in a number of ways, for example:

·   to enable us to facilitate your booking;

·   to enable us to advertise your holiday accommodation, transfer payments due to you and to provide related support services.

·   for statistical purposes when we evaluate our range of services;

·   to personalise repeat visits to our websites or inform you about an incomplete booking;

·   to tell you about other products and services we think may be of interest to you (see below);

·   to manage customer service queries; and

·   to help us to provide details or information you may have requested.

4. On what legal basis will we process your information?

We will always process your personal information on lawful grounds and in particular on the grounds set out below.

Performance of a Contract

If you make a booking with us, we will use the details that you give in relation to that booking. This information may include your name, date of birth, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.

If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking.

Legitimate Interest

We want to give you the best possible customer experience whilst respecting your privacy.

We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time.

We may use some of your personal information for statistical purposes when we evaluate our range of services.

We may share your email address with our technology providers including Google, Facebook and others (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion for us.

They may use this to serve targeted advertising/content to you via their platform. You can control what advertisements you receive via the privacy settings on the relevant platform. We also provide tracking opt-out links in our Cookie Policy.

Google and Facebook may also use socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these networks is shared with us at any time.

Data privacy law allows this as part of our legitimate interest in understanding our customers, marketing our services to them and helping us to provide them with the highest levels of service.

Consent

We may ask your consent to share your name and contact details with selected third parties companies so that they can tell you about their products and services.

If you agree, we may also pass on your information, in certain cases, for the purposes of conducting a credit check.

You can withdraw your consent at any time.

Legal Obligation

We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.

5. Who will you share my information with?

In order to provide you with the products and services that we offer we may share your information with:

·       Other service providers should we need to for example to arrange a tradesman to remedy a fault during your stay;

·       credit/debit card companies;

·       other third parties who we may need to work with to deliver services on your behalf.

·       We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal right

6. How do you manage my information?

We may from time to time appoint third party service providers, to help us manage efficient systems within the business

We will only transfer your information to service providers who help manage our systems, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with applicable privacy laws.

7. Updating Your Details?

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences by sending an email to: heatherdownlodge@gmail.com.

8. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

9. Your rights

You have the right to ask us at any time:

·   to confirm whether we hold any of your personal data;

·   to send you a copy of any personal data that we hold about you;

·   to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;

·   to delete (to the extent possible) any of your personal data, where we are required by law to do so;

·   to stop processing your personal data, where we are required by law to do so;

·   to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;

·   to stop processing any of your personal data that we process on the basis of our legitimate interests; and

·   to stop sending you marketing material. However please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates

We do not use your personal data for the purpose of profiling.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below.

Or by email to: heatherdownlodge@gmail.com

10. Does the notice apply to linked websites?

Our websites may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.

11. When do you monitor telephone calls?

We may from time to time record telephone calls you have with members or our team for training purposes and to improve the quality of our service.

12. How do we update this privacy notice?

We keep our privacy notice under regular review and we will place any updates on our webpage.

13. Who can I contact if I have queries about this privacy notice?

You can also contact us directly if you have any questions about our privacy notice or information we hold about you.

Please write to us at the address: lizsbruce@icloud.com.

If you are dissatisfied with our handling of any complaint you also have the right to raise concerns with The UK Information Commissioner: https://ico.org.uk